Client Feedback

At Argus Tracking we listen to our customers. It’s our experience across a broad spectrum of industries that enables us to consistently deliver results and our customers can attest to the superiority of our products and service. Check out what they have to say below:

If you're weighing up your GPS Tracking options, we welcome your enquiry about how Argus can benefit your business; whatever it may be.


Clarkson Electrical improves their driver safety with Argus Tracking

Clarkson Electrical

Clarkson Electrical improves
driver safety with Argus Tracking

With over 110 vehicles in their fleet, and driving behaviour worse than the national average, Clarkson Electrical knew something needed to change.

Clarkson Electrical has been providing commercial and industrial electrical services for the past 20 years. They mainly service petrol stations – petrol pumps, electrics, building and garden maintenance – and other commercial electrical installations.

With Argus Tracking, they saw they could improve their driver behaviour – and with it their health and safety record.

After becoming an Argus Tracking customer in May 2017, Clarkson business systems and IT manager David Townsend talks about how the GPS tracking software has helped them improve their crew’s driving behaviour. They also streamlined their fleet management and asset tracking, and reports have become an integral part of day-to-day business operations.

“Better visibility” creates better safety

Last August, with risk points consistently sitting above the national average, Clarkson Electrical needed to focus on improving driver behaviour. Argus Tracking’s driver-behaviour reporting awards each Clarkson driver with risk points for driving events that put them at risk.

David explains how they’ve used the reports from the driver-behaviour feature to monitor overspeeds of more than 15km in any speed zone on a weekly basis. Month to month, they generate a report that identifies the top 10 at-risk drivers, which lets them focus their management efforts.

That oversight has paid dividends. In just the first three months, Clarkson dropped an average of 30 risk points each month, until in December, they’d dropped 83 points to sit below the national average. Since then, they’ve been consistently on or below the national average.

“Argus Tracking has given us better visibility, and provided us with a simple solution to monitoring our driving behaviour. In six months we’ve been able to improve on our overspeeds, so we’re now sitting below the national average.”

Saving 23,000km a year with geo-fencing

Clarkson Electrical had other fleet concerns, like asset tracking and after-hours use of their vehicles, that put them in the market for a fleet management system. The company has a lot of expensive equipment that is often passed around by the crew, and because their staff and work sites are mobile, it can be challenging – and costly – to keep track of everything. When they implemented Argus Tracking – and ran a utilisation report – David found that in one year, just over the weekends, their vehicles had been used a whooping 23,000kms – at a time when the fleet shouldn’t be in use at all.

With Argus Tracking, Clarkson Electrical has been able to set up geo-fences around all their major work sites. This lets them easily report on when their staff have last visited the site, last serviced the equipment, and how long they’re spending at each job. David can now also run monthly trip reports to keep track of work, work-related, and after-hours travel.

Compliance a breeze

Keeping up with the road user charges and registration for one vehicle can be tricky – let alone for a fleet of 110. David says they weren’t 100% confident in the solution they had, and now use the Argus Tracking compliance feature to stay on top of vehicle maintenance accurately.

“Reporting is key – there’s too much data involved with 110 vehicles. Now, with Argus Tracking, I can run reports daily, weekly, monthly – which makes keeping on top of things so much more manageable. Like, we run a weekly compliance report to make sure we have current WoFs and services, and our road user charges are up to date.”

Easy to use, great team

David recommends Argus Tracking to any business looking for a fleet management solution – particularly for those who need to get on top of their health and safety, vehicle compliance and maintenance, mileage and asset tracking.

“It’s very easy to use, has a good interface, and the Argus team is very responsive to any problems we might experience. The reports have helped us with our health and safety, and it’s allowed us to see what our guys are doing when out on the road or on site. And, because of our line of work, we’re often on sites where phones are restricted. With Argus Tracking, in the case of emergencies we can see exactly where our vehicles and employees are.”


Independent Security

Independent Security’s fleet safe and sound with Argus Tracking

Independent Security has used Argus fleet management software for many years now – and with so many vehicles on the road, relies on it to keep staff and vehicles safe.

The security company has been keeping an eye on things since 1969, providing full-service, integrated security solutions for residential, commercial and industrial sites, including CCTV and alarm systems, access control, risk management, IT security and mobile and static patrols.

 Chief operating officer Jay Bocock says Argus Tracking is an integral part of their operations and they use many of the software’s features: monitoring overspeeds to improve driver behaviour, geofencing and compliance to manage operations, and reporting like Fuel Watch and Utilisation for a more efficient fleet.

 Monitoring overspeeds improves driver behaviour

After implementing Argus Tracking, Independent Security realised it had a high-risk fleet, with a risk point score well above the industry average. Because of this, the fleet was ranked at 1 star, and improving their risk points and reducing this risk was a clear focus.

Driver behaviour is a crucial element of that, but is notoriously difficult to monitor and measure without capable management software. Jay explains the company used Argus Tracking’s driver-behaviour feature to monitor overspeeds that exceeded 10km in any speed zone. Daily emails were sent to the director and operations managers, so overspeeds could be discussed with individual drivers.

Within three months, they were able to drop their risk point score to the national average – a huge win – and since then, have consistently kept their score on or below the national average.

 “By focusing on driver behaviour and using Argus Tracking’s capabilities, we saw a dramatic decrease in overspeeds – approximately 2/3. We still run a daily report that goes straight to our field managers, and they work with staff to improve any overspeeds. It’s about keeping our drivers smart and safe,” says Jay.

Managing operations with geofencing and compliance

With operations spanning the central North Island, geofencing gives Independent Security the ability to easily monitor and report on client sites – something that used to be monitored via hourly phone calls. Now Independent Security has accurate fleet data it can use to update clients – and make sure its drivers return home safely.

Jay explains that each vehicle has its own home base, so setting up geofences around those shows when drivers have returned safely from jobs, especially important if they were out of region. Geofencing provides accurate data for billing purposes, too – the reports show how frequently security teams were on-site and when. This is also used to flag high-priority customers. 

Managing risk, and the health and safety of their drivers, is important, Jay adds, and a large part of that is making sure the fleet is legally compliant and safe to be on the roads.
Prior to implementing Argus Tracking, Independent Security managed maintenance using a spreadsheet – a labour-intensive administrative task. It now takes minimal time for the company to see when registrations and WOFs are due.
“Next step will be to add Smart Renew – diesel miles and registrations are a pain with a big fleet, and we’d like for those to be automatically paid for us. It’s a huge reason why people want a fleet management tool in the first place,” says Jay.

Reporting: Fuel Watch and utilisation

When asked about what makes Argus Tracking so good, Jay says it’s the team’s constant work to develop and improve the software for clients. He sees the reporting as being particularly improved over the years.

“Everything is about better fleet management, knowing where our staff are, and customer service.”

The company regularly uses Argus Tracking’s Fuel Watch report – each month it receives a large fuel bill from fuel providers, that staff just didn’t have the time to go through and reconcile. Jay says with the report they can quickly and efficiently find any irregularities.

“We’ve been able to watch our mileage and private usage, as well as making sure we’re using our vehicles as economically as we can,” he says.

In addition, the utilisation report shows the company its overall use of assets, and monitors the start and end times of assets each day. Running monthly and yearly reports of asset usage helps staff make better informed and more economical fleet decisions.

To finish, Jay says he would absolutely recommend Argus Tracking.

“It’s well supported and has a great suite of features that helps with fleet and people management.”


Taranaki DHB

Taranaki DHB nurses feel safer with Argus Tracking

With staff visiting patients in remote areas, Taranaki DHB needed to ensure their people were kept safe. Argus Tracking has given them the reassurance that help is only the press of a button away.

Taranaki District Health Board provides numerous health services to the region, with a team dedicated to their profession and community.

But as transport coordinator Rosemary Goddin explains, this often means travelling to remote areas – and into sometimes dangerous situations.

Rosemary oversees the DHB’s fleet of 106 vehicles, which are primarily used by staff to visit patients. 21 of those vehicles are dedicated to occupational therapy, some are workshop utes, and the rest are pool vehicles – used as needed and managed by Rosemary.

The DHB has been an avid user of Argus Tracking’s GPS software for years, “so long I can’t remember how long,” laughs Rosemary. She explains that while they only use three of its many features – health and safety, driver behaviour and compliance – the best outcome is knowing their staff feel confidently safe when out on the road.

Panic buttons create a safety net

The number one reason the DHB invested in Argus Tracking was for staff safety. Even with limited resources and money, this has always been a top priority for Rosemary. Previously, when staff members thought they might be at risk, they would need to let another team member know where they were and what time they would be back. If there was an emergency, the only option Rosemary had was to call the police if she couldn’t get a hold of the staff member.

While Argus Tracking is well-known for its vehicle tracking software, it’s the panic buttons that Rosemary finds the most valuable. All her drivers now have access to a ‘panic button’, which alerts her to immediate emergencies.

“When we first got Argus installed, people would constantly ask me to tell them where they were – they couldn’t quite believe I could ‘see’ them, and honestly, they were totally relieved,” Rosemary says.

“Taranaki itself is quite remote, with its coastal landscape and lots of mountains. Our staff will visit lots of patients living in remote places. The longer we’ve had Argus, we see there are lots of features and benefits, but the main reason for implementing the software was so our staff were safe.”

Having tracked vehicles and staff who can easily access help adds an extra layer of security, not just for district health nurses visiting patients in remote areas, but also mental health workers transporting difficult patients.

“They’ll have me track them to certain places to ensure they get there ok,” Rosemary says.

Drastic reduction in overspeeds

In an organisation that promotes health in its community, overspeeds in hospital-branded cars are less than ideal, Rosemary says.

Before Argus Tracking, the only way Rosemary knew whether someone had been speeding was when she received the ticket.

“Our staff are responsible for anything that happens in our vehicles, including speeding fines, but that’s beside the point. We promote health!”

She now uses Argus Tracking’s driver behaviour reporting to monitor her fleet’s overspeeds – and encourage DHB staff to stay compliant and within the speed limit.

“Makes life a lot easier being able to see everything at a glance. Our overspeeds have drastically reduced ever since we’ve been reporting on them weekly to managers.”

Compliance capabilities save time

Lastly, Rosemary explains she uses Argus Tracking’s compliance features to keep her fleet roadworthy.

What was previously a manual process that required Rosemary to check each vehicle is now an automated weekly task. She receives reminders when road user charges are due, when WOFs are about to expire, and when cars need servicing, triggered by the date or number of kilometres. This cuts down on manpower and hours.

Rosemary says while the system is excellent, the service she receives from the Argus team is great too.

“Nothing is ever a problem for them,” she says.

She would happily recommend them to any fleet manager looking for a robust and reliable fleet management system.

“I would recommend them, and I have, they’re just so good to deal with. I’ve recently been sick for quite a while, and on my return, there were a couple of cars that need attention. Within minutes, my Client Success Manager had everything sorted – she always goes out of her way to help us.”


Harrison Grierson Manage their pool fleet with Argus Tracking

Harrison Grierson

Pool car management becomes easy work for Harrison Grierson with Argus Tracking

Whiteboards, logbooks on keychains and hundreds of people using a handful of cars – this is the stuff fleet-management nightmares are made of. Harrison Grierson is well-known as one of the top engineering and design consultancies in New Zealand. Their fleet of pool cars is spread out across New Zealand – from Auckland right down to Queenstown – often making tracking and maintenance a logistical headache.

Chief financial officer of Harrison Grierson  Matthew Fleming, says the company decided to invest in a fleet tracking option for a variety of reasons:

“We’re in the business of tracking time, so we wanted to make better use of the tech now available – become less about logbooks, and shift to GPS. Vehicles are our number one health-and-safety risk, so we were looking for a way to better monitor good driver behaviour, automate tracking of our fleet and its maintenance, and record our safety checks.”

Geo-fencing tracks whereabouts of pool cars

Gone are the days of manual logbooks – using Argus Tracking’s geo-fencing functionality, Harrison Grierson now keeps tight track of when, where and for how long their pool cars are used.

With the work they do, they charge the use of their pool cars out to jobs – something that had been a tedious and manual process, and often left room for human error.

Matthew explains that by geo-fencing their offices across the country, the company can systematically manage the use of their pool cars. This makes things better for their clients, removes the heavy admin work, and improves the company’s health and safety.

“Our team can now book a pool car, jump in, and once they leave the geo-fence we have set up around our Harrison Grierson offices, their booking starts. When they return, the booking closes, and their entry and exit times are automatically logged.”

 Goodbye spreadsheets, hello automation

With hundreds of people using a handful of cars, it’s imperative Harrison Grierson stays on top of vehicle checks and maintenance – the safety of their employees and other road users is at stake.

“Vehicles are our number one health-and-safety risk. Knowing where our cars are gives us better visibility of our people, but it’s also good to know from a maintenance and health-and-safety point of view.”

Traditionally, vehicle check sheets have always been a necessary hassle – paper-based, time-consuming and with no guarantee of accuracy. Using Argus Tracking’s check sheet app, which works alongside a barcode applied to each vehicle, this work can be done – and signed off – digitally.
Having an automated vehicle tracking system also means Harrison Grierson can get rid of Excel spreadsheets, and instead rely on Argus Tracking’s automatic compliance feature to let them know when WoFs and services are due – keeping them ahead and compliant with their health-and-safety obligations.

More informed decisions

Harrison Grierson is now also enjoying greatly improved pool car efficiency. With Argus Tracking, they can ensure cars are allocated and booked out, to minimise the time cars spend on the lot not earning money.
Matthew says they can now see where their money is best spent on their pool car fleet – and as leases are due for renewal, make informed decisions about whether to keep a car at a branch.

“Because of Argus Tracking, we’re now able to rationalise our vehicle needs based on facts and data, and make decisions on whether the number of cars we have in our fleet and at each branch is actually needed. We’re currently working through how many cars we have as leases come up for renewal, and talking about what other options might be more cost-effective in certain situations – like Uber for example. In the long run, this will potentially save the company a great deal in vehicle costs.”

Right balance between price and functionality

A year-and-a-half ago when Harrison Grierson was in the market for fleet-management software, Matthew explains the company put out a full RFP to a lot of different firms – but it was Argus Tracking’s superior integration with vehicle booking and ERP systems that finally had them sold.

“Like most things, there were other options that were more expensive, had different features – but we needed something that had the right balance between price and functionality. Most important for us was the vehicle booking side of things which Argus Tracking’s competitors just did not have.”

“There were a few teething problems to begin with – underground carparks and GPS don’t always agree, offices with geo-fences located next to motorways – but all things outside of Argus Tracking’s control. They’ve done a great job of managing and resolving those environmental issues bespoke to us, and have filled our requirements.”


Platform 4 Group logo.png

Platform 4

With patrol vehicles on the road 12 hours a night, Platform 4 Group’s business heavily relies on knowing their whereabouts.

Based in Auckland and Christchurch, Platform 4 provides guard services, patrols, monitoring and event security for a wide range of customers, including government offices, major sporting bodies like the SkyCity NZ Breakers, and events like the Coca-Cola Christmas in the Park.

PLatform 4 patrol fleet more secure with Argus Tracking

General Manager, Commercial Dan Scott explains that their fleet is a core part of business, but until they invested in fleet-management software, Argus Tracking, it cost them a lot in time and resources.

Argus Tracking was a perfect fit for all sorts of reasons. It’s helped them monitor driver behaviour, automate dispatch, and streamline customer service.

Driver ID technology enables safer driving

Before Argus Tracking, monitoring driver behaviour issues like speed camera fines was a prolonged process. Dan explains the security company has multiple drivers using the same vehicles, so it was sometimes hard to determine who was driving when.

“I’d have to manually track who was rostered on, and who was driving the car, to figure out who was responsible for the fine – if I could. By implementing Argus Tracking with Driver ID, it helps us track our drivers’ behaviour.”

Driver ID technology, iButton, makes managing and measuring daily performance and safety easy work. It gives Platform 4 24-hour, real-time tracking of how its fleet is being used – and whether the drivers are being safe and responsible.

Dan says he’s incredibly lucky to work with a responsible group of drivers, but better visibility of what is happening across the fleet is an important part of health and safety – something he takes really seriously.

iButton monitors driver behaviour at an individual vehicle and driver level. The benefits? Accurate driver timesheets, reduced administration time, accurate billing for jobs, vehicle activity related to individual drivers, and knowing who is driving each vehicle in compliance with health and safety obligations.

Dan has found the driver reporting easy to use, making it quick for him to monitor at-risk drivers. Platform 4’s drivers find the technology’s driver ID tags simple – drivers place the magnetic tags in the vehicles at the start of their shifts, taking them out once they’re finished.

 In real time the company can pin-point a driver’s location, providing peace of mind for both Platform 4 and its drivers, and they can track the driver history of all their staff to make sure customers within each driver’s scheduled run have been checked and patrolled.

Geo-fencing and reporting: great customer service

Accurate reporting is essential to Platform 4’s services and without Argus Tracking, Dan explains, the process involved a lot of man-power.

“When we needed to dispatch an asset to a job, we previously had to determine via phone call or radio call who was closest and best to go to that job,” he says.

Argus Tracking gives Dan a complete overview of his fleet in real time, so he can make informed decisions about who is best to respond to an incident. The geo-fencing and reporting capabilities also help Platform 4 provide more detailed and accurate customer service.
They’ve set up geo-fences around their clients’ sites, so they can monitor and accurately report on-site checks. They use the Stop Report to check vehicles are stopping at the right locations, and view travel time and distances between stops. The View Report also shows whether vehicles are travelling the correct routes and carrying out drive-by checks on the correct locations.

Dan can combine the information from these reports to identify and mediate things like discrepancies in timesheets or workload, something he believes has been great for customers.

Latest software version gets thumbs up

Argus Tracking is constantly working to improve its software, and since implementation, Dan describes an update in the software’s dashboard as one of its best improvements.

“In the latest version of the software, the dashboard presentation is simpler, making it easier to navigate.”

He adds that there are a lot of other features Platform 4 could take advantage of with Argus Tracking, but for now, the software is helping them to solve their most immediate issues.

“For me, the biggest thing was finding a fleet management solution that would save me time, and provide accuracy of knowing where my fleet is at any one time.If there are ever any issues, the Argus Tracking team is responsive, and when on the case, they’re very helpful.”


MB Century

Argus Tracking : a Health and safety net for MB Century

With a mobile fleet regularly travelling long distances, and expensive geothermal equipment moving around the country, when it came to asset tracking, MB Century had their work cut out for them. Not to mention the vehicle maintenance – and health and safety – also required.

A geothermal and energy solutions company, MB Century has been around since the 1950s – a one-stop shop for all geothermal and energy services including geothermal and oil/gas drilling, geothermal and hydro power station maintenance, and hydro engineering. Its maintenance services stretch across New Zealand, with one station in Australia and another being built in Fiji soon.

Logistics supervisor Dave Larwood says the company was in the market for a fleet management system – primarily to help resolve health and safety concerns. They needed to have visibility of their assets travelling up and down the country. Improving driver behaviour and monitoring vehicle compliance were also on the list – all things they’ve been able to achieve after implementing Argus Tracking in May 2016.

 GPS tracking and geo-fencing provide security for team

The nature of their work means the MB Century team move on and off different work sites often – sometimes alone, sometimes into restricted or dangerous areas. They also move a lot of expensive gear with or between the crews. Before Argus Tracking, they really had no way of tracking their assets, or keeping an eye on the safety of their field crews when on the road. They were operating blind.

Dave explains how Argus Tracking’s different features provides better security for the team.

“We’ve established geo-fences around our different stations so we can easily see when vehicles are going in and out of areas. We’ve implemented a total of 81 GPS units on our mobile plants and vehicles, so we know exactly where they all are at any given time, creating a safety net in case something goes wrong with a vehicle. We’ve had one generator stolen before, which cost us a lot of money to replace, and was one of the many reasons we invested in Argus Tracking.”

Dave adds that they also implemented an impact alert that advises them in real-time if a vehicle has been in an accident. This means they can action the next steps to help a driver immediately.

A “damn good thing” for driver behaviour and compliance

MB Century uses the driver behaviour feature to monitor national risk points and any at-risk drivers. They monitor overspeeds monthly, and produce a report for the leadership team to show how they’re monitoring, managing and minimising risk.
Dave says Argus Tracking has been a “damn good thing” for helping them as a team to improve their driving habits. Within one month, MB Century was able to drop risk points from over, to under the national average – and has remained that way ever since.
The compliance section has helped the company move from a manual and time-consuming Excel spreadsheet – which was full of errors – to a simple, automated weekly compliance report that keeps them up to date with all their vehicle compliance aspects.
Dave admits “our guys are bloody slack” when it comes to remembering when things like WoFs, services and road-user charges are due. This places the company under great financial liability.

“Now, I send out a weekly report of who has what due and when – and we’ve never been better in terms of keeping on top of our road-user charges and services since Argus Tracking.”

Argus Tracking: a big step forward

MB Century’s manual way of managing its fleet saw it struggling to keep track of its assets and often left it non-complaint with overdue road-user charges. Dave says implementing the GPS software has been a big step forward for the company, and Argus Tracking has been a great partner “dealing with a bunch of oldies.”
Dave says the improvements they’ve made with Argus Tracking are two-fold.
“The safety of our drivers is very important to us so in terms of health and safety, we’ve improved driver behaviour, and geo-fencing provides security for teams in the field. With compliance, we’ve been able to reduce our financial liability and have peace of mind knowing our vehicles are road-worthy.

“We came in green and they’ve supported us the whole way through and really taken the time to get to know our business – advising us on how best to use the software to suit our needs.”


Whakatāne District Council

There’s only one thing the Whakatane District Council was looking for in fleet management software – simplification.
With Argus Tracking, it’s got that – and so much more.

Whakatāne District Council serves Whakatāne, Ōhope, Tāneatua, Edgecumbe, Matatā, Murupara and other communities throughout the Whakatāne District. It provides a wide range of services, including animal control, building and planning, water services, parking, roads and footpaths, environmental health and licensing.

Personal Administrator Donna Sparrow oversees management of the Council’s fleet of vehicles. She’s part of the Finance and Corporate Services Manager’s team responsible for making sure the organisation makes the best possible use of ratepayers’ funds, while still providing the quality services and facilities the community relies on.

Donna explains how Argus Tracking has helped her to transform fleet management from manual spreadsheets to intelligent tracking and management. The reporting capabilities and real-time live tracking provide an efficiency and accuracy the Council has never had before – and delivers the information she needs to report to management, regularly or on demand.

Fleet efficiency with reporting

One of biggest benefits of Argus Tracking is its comprehensive reporting capability. Donna uses three reports to monitor various aspects of the fleet – making it easy for her to inform management on driver behaviour and fleet efficiency.

Before the Council invested in fleet management software, she explains, everything was documented in Excel – a very time-consuming process. Now, generating these three reports on Argus is a simple process.

The first report on overspeed is sent weekly to managers, letting them know which vehicles and drivers have overspeeds. “It’s a good way of reminding staff about safe driving practices,” says Donna.

The utilisation report is run at the end of each financial year to see how many kilometres have been travelled in the last 12 months on each vehicle. They’ve just started using the idle report to monitor how long their OBU (On Board Unit) vehicles sit idle at certain jobs.

 “The benefit of all three reports is having accurate fleet information available to management,” says Donna.

Spectate: tracking pool vehicles, health and safety

Real-time live tracking often comes in handy. With a simple click, Donna is quickly able to find out where vehicles are, especially useful when it comes to the Council’s pool vehicles.

“If someone is late back, we can check to see where they are. Also, for health and safety purposes, if we know someone is heading out to a no-reception area, and they haven’t returned, we can see where they’ve gone.”

Exciting software developments to be added

After such a good experience with Argus Tracking over the past year, the Council plans to add more features and functions. Argus Tracking has three different plan options – allowing fleet managers flexibility to increase or decrease their service, depending on what they need from the software.

Donna says they’ll be adding the Driver ID function ability. Using iButton technology, drivers can login using individual tags. This assigns them as the driver to a vehicle, so Donna will know where a driver and vehicle are at any given time providing additional health and safety reporting and understanding.

She adds they also now have two Loci asset-tracking devices, for assets like generators and trailers.

“Last year we had a trailer stolen from our depot. If a Loci device had been on it, we would have been able to track it down easily. We hope to order more.”

Donna says that Fuel Watch will also let them better track and monitor fuel efficiency. She would recommend any business that operates a fleet to invest in Argus Tracking.

“It streamlines your fleet, information is right there for you to access, you know when maintenance is required in advance so you can organise this, and you know where your vehicles are at any given time. It’s fantastic software.”


Ryman Healthcare

Argus Tracking helps Ryman Healthcare grow

Ryman Healthcare is on the fast-track to doubling its size in the next 10 years, and with that expansion comes an ever-growing vehicle fleet and a need for better management and understanding of that fleet.

Providers of retirement living and care options, Ryman Healthcare was limited in its ability to monitor the use of its approximately 180 vehicles – until it invested in Argus Tracking.

Ryman Healthcare has been in business for over 30 years. It does everything, from buying land and designing villages to managing the day-to-day running of its villages. With 34 villages across New Zealand and Australia, it offers independent and assisted living, plus rest-home, hospital and specialist dementia care.

Its rapid growth has been a positive but has presented challenges in managing its increasing vehicle fleet. Contracts and Systems manager Darrin Findlay jokes, “It feels like we’re getting new vehicles almost on a daily basis.” Darrin was part of the initial set-up with Argus Tracking and talks about how Ryman Healthcare is “leaps and bounds” ahead of where it was in terms of managing its vehicle fleet.

Risk point reporting takes care of health and safety

Like many other companies without fleet management software, the only way Ryman Healthcare could monitor the safe use of its vehicles was via ad hoc reporting. “We’d handle any complaints that came in, or address really obvious things like damage to a vehicle,” says Darrin. That method, he says, was inefficient and less than ideal.

Argus Tracking understands the role health and safety plays in today’s workplaces – telling people to “drive safe” is no longer enough. The solution’s Driver Behaviour dashboard and scorecard use GPS to spot any negative behaviour while using a work vehicle – overspeeding being a main concern. It then applies risk points to each driver accordingly. That data is compared to the 46,000 other drivers Argus monitors daily, so a company can see how its drivers are doing against the national average.

“Every Monday we receive risk summary reports, which are automatically e-mailed to our Operations, Sales and Construction teams. Each team will then up with any at-risk drivers. The GPS tracking is the most effective way for us to be proactive and stay on top of issues before they become a real problem,” says Darrin.

 No more fuel fraud

Another feature of the Argus system that appealed to Ryman was the ability to track fuel consumption. Ryman is part the CEMARS carbon reduction programme, and is actively reducing its carbon emissions. The Argus system has allowed Ryman to accurately track fuel use, and potentially target fuel savings in the future.

Fuel costs can be one of the greatest expenses of running a fleet – and the bigger the fleet, the more expensive and comprehensive that cost becomes.

Argus Tracking’s Fuel Watch integrates directly with fuel cards from all major fuel suppliers. This simplifies fuel bills and supplies companies with a visual representation of fuel consumption. This means businesses like Ryman can easily identify discrepancies between distance travelled and fuel consumption.

 “Being able to track our fuel usage has been beneficial in helping us to better monitor our fuel usage and become more fuel efficient,” Darrin says.

They’re currently working with the Argus Tracking development team on integrating the Australian fuel providers as well, he adds.

Growing together: mutual relationship

With Ryman’s plans to basically double its business in the next ten years, Darrin says the best part about Argus Tracking is its willingness and ability to grow alongside them.

Currently the company has approximately 180 vehicles across two countries – a mixture of light vehicles and specialist construction vehicles – and that number is growing by the day. Argus Tracking is working with them to deliver the tools to fit their requirements, Darrin explains, including tracking the operation of their specialist vehicles.

“The people at Argus have been great to deal with- their communication is good and any issues or queries are addressed and resolved promptly. They’re always willing to talk about improving and developing the software for new things we’re implementing, which has an obvious pay off for the both of us,” he says.

Argus Tracking’s top-of-the-line GPS software makes quick work of all Ryman Healthcare’s tracking needs.

“We really wanted a system that was efficient in helping us manage our vehicles and monitor the health and safety aspects of our fleet. We like that Argus is a New Zealand-based company – having a local contact to deal with is great – and the services they provide are comprehensive. They’re growing with us and we like that,” Darrin says.


Baird Harvesting

Peace of mind for fleet and crew at Baird Harvesting

For forestry company Baird Harvesting, fleet tracking and maintenance was a tedious admin task, and was also time-consuming and expensive.
Five years ago, the company invested in Argus Tracking’s GPS software to streamline their fleet operations. Not only does the software help them keep track of their fleet, but also their most important asset - their crew.

Baird Harvesting’s office administrator Leslee Baird says before using Argus Tracking, the Taupo-based forestry company had no easy way of tracking their fleet, relying solely on their drivers to let her know when something needed renewing – not exactly a fail-safe method. It often resulted in infringements and large repair costs, vehicles that weren’t safe to be on the road, and overdue tickets for road-user charges.

She goes on to explain how they were dealing with a high proportion of overspeeds – and without a robust tracking system, were unable to identify who the at-risk drivers were.

“Life made easy” with Argus

Argus Tracking “has made life so much easier” for Baird Harvesting – a great solution for keeping track of, and getting their fleet in order. They use the software’s compliance feature to manage and monitor all vehicle compliance and regular maintenance – reducing infringement costs, keeping their people safe and their fleet road-ready. Now, thanks to the software’s NZTA sync, this is all automated and down time has been dramatically reduced.

Baird Harvesting use Argus Tracking for safety of fleet and crew

“We’re now able to stay up-to-date with fleet compliance and maintenance aspects like WOFs, registrations and road-user charges, because we get sent reminders when everything is due for renewal,” says Leslee.

She explains how they’ve been able to use the driver behaviour and reporting features to monitor what’s happening with their people and vehicles out on the road. They use these features to match up fuel card expenses, monitor general mileage and any personal use of work vehicles, and for speed reporting to identify early any at-risk drivers. They’ve been able to dramatically improve their overspeeds by using the software.

“Monitoring driver behaviour helps us to ensure our employees are safe and compliant while on the road, as well as manage our operational fleet costs,” she says.

Keeping track of the boys

The most unexpected benefit of Argus Tracking for Leslee is being able to keep track of employees’ safety while they’re out in the field.

“For us, the safety of our boys is extremely important, and by using Argus Tracking to monitor our fleet maintenance and compliance, we’ve also realised it’s a great tool to keep track of our crew. Because our fleet is a big part of what we do, we’re able to see when our boys are in and out of work, and if they’ve made it home safely from out in the forest after a day’s work.”

Argus Tracking a must-have

To any other fleet managers considering investing in a piece of fleet management software, Leslee says do it – and do it with Argus Tracking. Gone are the days of overdue road-user charges, infringement costs and speeding tickets – and what’s more, they now know their crew are safe when out on the road and on a job site.

“As far as keeping an eye on business running costs, getting Argus Tracking is the best thing we could have done. It delivers on everything it says it will – and more, based on our experience.”


Peter Robinson Paving & Concrete

Argus Tracking is streets ahead of our previous telematics supplier says Peter Robinson Paving
& Concrete

Peter Robinson Paving & Concrete made the switch to Argus after becoming disappointed with their previous telematics supplier. The switch was easy and the Argus system has paved the way for them to utilise telematics in ways they have never been able to before!

Peter Robinson Paving & Concrete had been using telematics within their business for years, so they knew how much time it could save and the critical operations data it could generate, but it wasn’t until they saw the Argus Tracking solution that they realised ALL the benefits they were missing out on with their current supplier! 

Argus Tracking made it easy and cost neutral for them to swap from their incumbent, and in September 2018, within a few weeks of first getting in touch, their fleet vehicles were installed with the latest in GPS tracking hardware, and they were able to start using all of the great Argus Tracking features.

Setting up automated reports and customising the Argus Hub dashboard to their preferences was a quick process, and the Argus support team were at hand to answer any questions that popped up on the way, with their dedicated Client Success Manager in touch to provide upskilling.

Within the first week of the installs being completed, the director of Peter Robinson Paving & Concrete, Dan Robertson was already raving about the Argus system;

“We are already feeling good about having made the switch, Argus is much easier to use.”

Health and Safety is important for the team at Peter Robinson, who were quick to customise their check sheet options list for the app based driver check sheet, enabling them to stay on top of maintenance issues as they arise. The driver behaviour reporting was also a big plus, with Peter Robinson team member Kate Keane loving being able to monitor all speed zones and easily monitor their drivers at risk.

Even though they had previously had telematics with another supplier, since the switch to Argus Tracking there has been a noticeable improvement in their driver’s behaviour, with their Driver Behaviour score now continually well below the national average.

Kate uses the Stop Report to check time on site and the locations the team have visited, and the Mileage Report allows them to view when vehicles have been used on weekends and public holidays. After hours usage of vehicles was a big risk for the business, but Kate can now easily report on after hours usage and then pass these charges onto the driver. In addition, an after-hours geofence has been created, and now, each Monday, Kate receives an email showing any asset movements after hours.

“The functionality of the website is very easy to use,”, says Kate. And the “easy and quick reports to run” are saving them so much time.”

Their Client Success Manager keeps in touch to upskill team members on features they could be using, and out on the worksite, Spectate has soon become an invaluable tool for the business. Each of Peter Robinson Paving & Concrete’s drivers have been set up with the Argus app, so they can view where the other drivers are in relation to themselves, allowing the team to view where all their assets are and estimate time to sites, providing efficiency and visualisation across the business.


Beef + Lamb NZ

The safety of their team is paramount for Beef + Lamb NZ. Since using Argus Tracking, their driving behaviour has improved and the safety of their remote workers is easy to monitor.

Beef + Lamb NZ’s drivers travel between farms in remote countryside so there was a large health and safety risk for their staff and the organisation.

Argus Tracking was implemented to monitor their driver’s safety while they were out on the road and in remote locations.

As a lot of their driver’s travel was in rural areas outside of traditional GSM cellular coverage, B+LNZ implemented Argus Tracking’s Satellite GPS units. This gave them the ability to monitor the vehicles in real time within GSM coverage, as well as receive real time updates from the GPS units when the vehicles were out of GSM coverage in rural areas and rugged terrain across the country. This satellite coverage has made it easy and cost effective to monitor the safety of their team in remote locations, and provides a new level of confidence to their team and their families.

Beef + Lamb NZ use Argus Tracking for Health and Safety

SOS and Help buttons are also fitted to each vehicle, allowing the drivers to set off alerts if they get into trouble. The SOS and Help Alerts are sent through in real time, regardless of if the vehicles were in or out of GSM coverage. These alerts are sent through to a 24 hour call center that Argus helped B+LNZ connect with, to monitor and action if an alert was received.

By implementing the satellite GPS units, B+LNZ have reduced their health and safety risk and can now always ascertain where any team member and vehicle is at any given time.

B+LNZ have also had great success improving the driving behaviour of their team. Using Argus Tracking’s Driver Behaviour, B+LNZ has been able to identify the at-risk drivers within their fleet and work on changing these behaviours. Overspeed reports are automatically emailed to each driver every week to make them aware of their overspeed instances, and the leaderboard report is presented to their leadership teams to show how the fleet is performing.

When GPS was first implemented, B+LNZ’s driving behaviour score was above the national average. Now, their Driver Behaviour score is continually below the national average.

While B+LNZ use Fleet Partners NZ to look after their fleet, they also use Argus Tracking’s compliance section as a second check for their service reminders, giving them peace of mind that their fleet remains legally compliant. Without this additional compliance overview, things can easily get overlooked, and at the time the GPS units were first installed into the fleet, the Argus team noticed that one vehicle was overdue for RUCs. B+LNZ were advised and shown how to view this in the compliance page, and when they checked with the driver who confirmed it was overdue, they were very grateful.

"Thanks again for letting me know this overdue RUC ticket - I checked in with the driver and he confirmed he was over his allocation!"

The RUC warning in the Argus Tracking compliance portal helped B+LNZ to avoid a potential fine of nearly $2,000 if they had been pulled over by police.

While it’s impossible to put a price on the safety of their team, avoiding administration errors that could cause infringements like this bring a financial return on investment that make the Argus Tracking system even more cost effective for B+LNZ.


Timberworld Birkdale

Custombuilt check sheet solves TimberWorld’s delivery challenges

Additional to the savings created by Argus Tracking telematics, the customised check sheet app has revolutionised TimberWorld Birkdale’s deliveries.

TimberWorld Birkdale go the extra mile for their clients, delivering timber and building supplies to building sites around the city. This door to door service is brilliant for their clients, but TimberWorld started to face a big challenge – materials were starting to go missing.

On a number of occasions, builders got in touch to ask where the materials were, advising the TimberWorld team they hadn’t received a delivery, or were missing a product from their order. The TimberWorld delivery driver however, was certain the order had been dropped off.

When their Argus Tracking Client Success Manager introduced them to the new customisable check sheet app, they realised this was the answer to their delivery challenges. The check sheet was customisable, and enabled the driver to add photos when filling in the sheet, so working with their Client Success Manager, they came up with a simple custom check sheet the driver could complete at the delivery site, then add a photo of the delivered order.

This custom check sheet has been a huge success, with the on site photos providing evidence of delivery and ensuring there are now no disputes as to whether the delivery was completed. They can also ascertain which driver carried out each delivery, and with what vehicle, and the drivers have found the app easy to use and implement in their day to day work.

It’s not just the check sheet that has made Argus Tracking invaluable to TimberWorld Birkdale. They regularly use the Stop Report to report on the locations their assets have travelled to and the time spent at each site, providing efficiency and visualisation across the business.

And Spectate allows the team to see where all their assets are in real-time, allowing them to be proactive in providing their clients with a more accurate estimated delivery time.

With their delivery challenges now solved, the implementation of Argus Tracking telematics into the TimberWorld Birkdale fleet has allowed the team to remain committed to their core values : being able to supply a quality product at a competitive price with a top level of service.


Allendale Electrical

MAX BAKKER

Director - Allendale Electrical

“We found that we could manage the fleet so much better with a good reporting system, which Argus offers. It keeps an eye on Road User Charges, WoFs, CoFs, accumulated mileage and other vehicle management information which is an area that big fleets can actually lose a lot of money to.”

“Time management is another big advantage, ensuring that we can bill our clients correctly when our people are on site, making sure that we use the vehicles wisely in terms of location – why send a van from the CBD to Papakura when someone’s just finished a job in Manurewa?”

“The Argus system tells us where our people are and that way we can allocate jobs cost effectively and more importantly, keep our clients happy with prompt arrival times.”


YMCA

YMCA in the pool fast lane with Argus Tracking

Van bookings were a time-consuming task for Mandy Fastier from Christchurch’s YMCA - until Argus Tracking installed pool booking software.

“Managing fleet bookings was a real pain,” says Mandy Fastier of YMCA Christchurch. “I used to do it all manually myself. Now van users can self-manage their own bookings.”

Any staff members wanting to book a mini-van from the small YMCA Christchurch fleet must log into Argus Tracking’s pool booking software system to secure a vehicle. “It’s definitely saved me time,” says Fastier, who wears multiple hats as executive assistant to CEO Josie Ogden-Schroeder.

“We used to own our own vans until about a year ago when we went into a new era of leasing vehicles,” recalls Fastier. “I went to a fleet management course where a speaker from Argus Tracking did an amazing presentation. Wow! I thought. That could work for us!”

“An Argus Tracking representative came down from Auckland, and he went out his way to give us a very good deal because the YMCA is a not-for-profit organisation. We had specific needs and he figured out solutions.”

“The lease vans arrived with the tracking devices already installed. After some fine-tuning, the system is working very well. My Argus Tracking go-to person is great at sorting things out. If she can’t solve something on the spot, she gets in the technician.”

Fastier especially likes to keep an eye on speed when precious passengers are on board. “Our vans are on the open road quite a lot, driving between the city and our camp on Banks Peninsula, or taking students on trips to Central Otago or elsewhere in the South Island. Often they are towing trailers on the open road, so it’s very important to monitor driver speed and behaviour. The roads around here are a challenge for anyone after the earthquakes.”

The busy Christchurch YMCA has found that the tracking devices have many unexpected benefits.

“It’s useful for me to know when a group is about to arrive back,” says Fastier. “I even get an alert if someone has left a van door open and the battery is running down. I can pre-empt a flat battery and a van going nowhere with a whole lot of kids inside.”

Time saved by the pool booking software has given Fastier deeper insight into fleet management. “Argus Tracking is also good for reporting and analysis,” she continues. “I can see how often a van is being used or not being used, how many kilometres a particular van has been driven, and which departments are using the vans most. Argus Tracking gives YMCA Christchurch end-of-month information we’ve never had before and we’ve never been more efficient.”

YMCA stolen vehicle recovered easily

Recently, a YMCA vehicle was stolen during the day. That afternoon, once they had realised it had been stolen, YMCA were able to use the Argus Tracking GPS system to ascertain the whereabouts of their vehicle. They were then able to go directly to it and retrieve their vehicle with the spare keys. They have now set up a geofence with an alert on it, so if the car is stolen again they will receive an immediate txt message alert.


Laser Electrical Nelson

Laser Electrical Nelson have found the Argus Tracking GPS tacking system highly valuable in having the real time views of where their assets are at all times, but have also found the system extremely useful when their staff go and carry out work for other Laser divisions, as they are then able to provide reports on the drivers movements to the Laser division that the driver was contracted out to


AUCKLAND DISTRIBUTORS LTD

Seafood Wholesaler

What was the main reason for investing in a GPS Tracking & Fleet management system?

To improve our efficiency in the running of our Distribution Business.

 

Did any major technical issues arise? If so, were our technical staff competent in resolving these?

We have had a couple of technical issues (usually when our vehicles have visited a repair shop) and these have been attended to very efficiently – Yes, most competently.

 

Please list a real life example of how the Argus System has helped you. i.e. time sheet discrepancy’s, improved customer response, vehicle recovery, fuel bill decrease etc.?

Ensures that the staff are out there focusing on their route to the best of their ability. Also, able to have a driver attend a Customer Call-out immediately due to knowing their location minute by minute, thereby saving phone calls, time etc.

 

Do you feel the Argus Tracking system is helping improve your efficiency and profitability?

Yes, most definitely